Frequently Asked Questions
What does this warranty cover?
This product is guaranteed to you by us to be free from defects in material and workmanship at the time of its purchase. This warranty provide cover for 365 days from time of its purchase and covers normal household use only. Please approach Amazon first for assistance.
This warranty does not cover damage from abuse, commercial use or other non-consumer use, neglect, wear or tear, overheating, or any use not in accordance with the product use instruction. This warranty does not cover damages such as the cost of repairing or replacing other property that is damaged due to a defect in the product, the cost for transportation of the product to get warranty service, loss of time, loss of use, or other consequential or incidental damages.
Who is covered by this warranty?
This warranty covers the original retail consumer purchaser of the utensil, or a consumer who receives the utensil new and unused as a gift from the original retail purchaser. Warranty terminates if a covered consumer sells or otherwise transfers the product (this warranty is provided only to consumers, and all express and implied guarantees to non-consumers are disclaimed).
How long does this warranty last?
This warranty begins on the date of purchase and lasts for 365 days.
What will we do?
Defective product will be replaced free of charge if the product is still in production. Please approach Amazon first for assistance.
Procedure for claiming warranty
In the event that Amazon had refer you to us for warranty coverage, please email us the following at enquiry@esonlinegroup.com :
1. Your name
2. Contact number
3. Place of purchase
4. Receipt of purchase
5. Product description (product/size/colour)
6. Attach pictures of the affected areas and your product
7. Detail the issue that you are facing in writing.
All product returns or Warranty enquiries will be handled by ES ONLINE PTE LTD. The cost of returning the product to us, if applicable, is the responsibility of the purchaser.